{"id":3249,"date":"2025-10-15T04:55:28","date_gmt":"2025-10-15T04:55:28","guid":{"rendered":"https:\/\/srms.ac.in\/ims\/?page_id=3249"},"modified":"2025-12-12T11:10:21","modified_gmt":"2025-12-12T11:10:21","slug":"citizen-charter","status":"publish","type":"page","link":"https:\/\/srms.ac.in\/ims\/mci\/citizen-charter\/","title":{"rendered":"Citizen Charter"},"content":{"rendered":"\t\t
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Information Under NMC <\/span>Citizen Charter<\/span><\/h2> \t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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This citizen charter is an expression of our commitment towards our services offered to patients and to make the services more efficient. This charter seeks to provide a framework for providing essential information to patients \/ visitors as given below\u00a0<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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SRMS IMS <\/span>Citizen Charter<\/span><\/h2> \t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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This citizen charter is an expression of our commitment towards our services offered to patients and to make the services more efficient. This charter seeks to provide a framework for providing essential information to patients \/ visitors as given below -:<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Citizen Charter <\/span>Mission & Vision<\/span><\/h2> \t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n To impart academic excellence in medical education. <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n To practice medicine ethically in line with the global standards. <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n To give prime importance to quality in care and safety of patients. <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n To be partner in building India a world leader in medical education & health care . <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n To provide quality & affordable health care facilities and services to all sections of the society. <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n To establish & develop world class self reliant institute for imparting Medical & other Health Science education at under graduate, post graduate & doctoral levels of the global competence. <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Citizen Charter <\/span>Standards Of Services<\/span><\/h2> \t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n To provide medical care with equity to all patients. <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n To provide world class treatment at an affordable cost. <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n To impart quality medical education and training to students <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n To keep quality and safety of patients at the top. <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n Care with compassion, courtesy and commitment is the hall mark of the institution. <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Citizen Charter <\/span>General Information<\/span><\/h2> \t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n Location -: 13 km Bareilly \u201c Nainital road, Bareilly -243202 (U.P) <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n This hospital has:- Doctors: 350 (including Residents), Nurses : 330 (including supervisory staff), Beds : 950. <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n Doctors wear white aprons and Nurses are in Uniform. <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n Staff members are issued with identity cards. <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n Important telephone numbers -:0581-2582031 -33 <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n Fax no:- 0581-2582030 <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n E-mail address:- info@srmsims.ac.in <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n Visit us at :- www.srms.ac.in <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Citizen Charter <\/span>Emergency Services<\/span><\/h2> \t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n Emergency services are provided at Casualty Dept and GRR (General Recovery Room) ward for observation \/ resuscitation and emergency management of the patients.. Casualty Medial Officer is available 24 hours. <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n In addition, the patient is managed by a team of duty doctors pertaining to concerned specialty as per requirement. <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n There are 20 beds in GRR, out of which 5 beds are devoted to Trauma care. <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n The Casualty has 5 triage beds. <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n Casualty complex has a well maintained OT. <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Citizen Charter <\/span>Out Patient Services<\/span><\/h2> \t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n OPD registration starts from 8 am till 2 pm. After 2 pm all the OPD cases will be seen as emergency. <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n OPD card costs RS 5\/- and it is available at the main registration counter. <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n For Medical certificates patient has to contact the respective OPD counter. <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n For every new patient a new registration number is generated. <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n Every outpatient seeking treatment at the hospital is registered prior to the consultation. <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n A prescription is generated for recording history, symptoms, diagnosis, & treatment being provided. <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n In case of old patient the prescription slip is generated at the particular OPD counter. <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n For special clinics prior appointment system exists. However, non appointment\/walk in patient, are also entertained at their turn. <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n There is "May I Help You Desk" for assistance & Welfare Officer in case of any problem. <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n Many facilities are provided at OPD level e.g. ECG, Plaster, Injection and Immunization, Contraception and MTP Services, Minor Surgical Intervention, Physiotherapy, Bronchoscopy, Endoscopy etc. <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Citizen Charter <\/span>OPDs \/Departments In The Organization<\/span><\/h2> \t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Following OPDs run every day.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n Internal Medicine <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n Orthopedics <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n Pediatrics <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n Ophthalmology <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n Pulmonary Medicine <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n ENT & Head & Neck Surgery <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n Dermatology <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n Anesthesia - for PA Check up <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n Psychiatry & Behavioral Sciences <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n Dental Sciences <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n General Surgery <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n Radiotherapy <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n Obstetrics & gynecology <\/h3>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Citizen Charter <\/span>Special Clinics<\/span><\/h2> \t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Following special clinics are functioning in the hospital<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Citizen Charter <\/span>Emergency Services<\/span><\/h2> \t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n <\/i>\n <\/div>\n <\/div>\n
\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n <\/i>\n <\/div>\n <\/div>\n
\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Information Under NMC Citizen Charter This citizen charter is an expression of our commitment towards our services offered to patients<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4695,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3249","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/srms.ac.in\/ims\/wp-json\/wp\/v2\/pages\/3249","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/srms.ac.in\/ims\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/srms.ac.in\/ims\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/srms.ac.in\/ims\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/srms.ac.in\/ims\/wp-json\/wp\/v2\/comments?post=3249"}],"version-history":[{"count":0,"href":"https:\/\/srms.ac.in\/ims\/wp-json\/wp\/v2\/pages\/3249\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/srms.ac.in\/ims\/wp-json\/wp\/v2\/pages\/4695"}],"wp:attachment":[{"href":"https:\/\/srms.ac.in\/ims\/wp-json\/wp\/v2\/media?parent=3249"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}