SRMS IMS Citizen Charter
This citizen charter is an expression of our commitment towards our services offered to patients and to make the services more efficient. This charter seeks to provide a framework for providing essential information to patients / visitors as given below -:
Citizen Charter Mission & Vision
To impart academic excellence in medical education.
To practice medicine ethically in line with the global standards.
To give prime importance to quality in care and safety of patients.
To be partner in building India a world leader in medical education & health care .
To provide quality & affordable health care facilities and services to all sections of the society.
To establish & develop world class self reliant institute for imparting Medical & other Health Science education at under graduate, post graduate & doctoral levels of the global competence.
Citizen Charter Standards Of Services
To provide medical care with equity to all patients.
To provide world class treatment at an affordable cost.
To impart quality medical education and training to students
To keep quality and safety of patients at the top.
Care with compassion, courtesy and commitment is the hall mark of the institution.
Citizen Charter General Information
Location -: 13 km Bareilly “ Nainital road, Bareilly -243202 (U.P)
This hospital has:- Doctors: 350 (including Residents), Nurses : 330 (including supervisory staff), Beds : 950.
Doctors wear white aprons and Nurses are in Uniform.
Staff members are issued with identity cards.
Important telephone numbers -:0581-2582031 -33
Fax no:- 0581-2582030
E-mail address:- info@srmsims.ac.in
Visit us at :- www.srms.ac.in
Citizen Charter Emergency Services
Emergency services are provided at Casualty Dept and GRR (General Recovery Room) ward for observation / resuscitation and emergency management of the patients.. Casualty Medial Officer is available 24 hours.
In addition, the patient is managed by a team of duty doctors pertaining to concerned specialty as per requirement.
There are 20 beds in GRR, out of which 5 beds are devoted to Trauma care.
The Casualty has 5 triage beds.
Casualty complex has a well maintained OT.
Citizen Charter Out Patient Services
OPD registration starts from 8 am till 2 pm. After 2 pm all the OPD cases will be seen as emergency.
OPD card costs RS 5/- and it is available at the main registration counter.
For Medical certificates patient has to contact the respective OPD counter.
For every new patient a new registration number is generated.
Every outpatient seeking treatment at the hospital is registered prior to the consultation.
A prescription is generated for recording history, symptoms, diagnosis, & treatment being provided.
In case of old patient the prescription slip is generated at the particular OPD counter.
For special clinics prior appointment system exists. However, non appointment/walk in patient, are also entertained at their turn.
There is "May I Help You Desk" for assistance & Welfare Officer in case of any problem.
Many facilities are provided at OPD level e.g. ECG, Plaster, Injection and Immunization, Contraception and MTP Services, Minor Surgical Intervention, Physiotherapy, Bronchoscopy, Endoscopy etc.
Citizen Charter OPDs /Departments In The Organization
Following OPDs run every day.
Internal Medicine
Orthopedics
Pediatrics
Ophthalmology
Pulmonary Medicine
ENT & Head & Neck Surgery
Dermatology
Anesthesia - for PA Check up
Psychiatry & Behavioral Sciences
Dental Sciences
General Surgery
Radiotherapy
Obstetrics & gynecology
Citizen Charter Special Clinics
Following special clinics are functioning in the hospital